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The way your customers pay in stores is changing.

Chip cards are here in the U.S. to provide advanced security with every transaction. Accepting chip cards could be as simple as changing your payment terminal.

Card Hand

Have you spotted a chip on some of your customers’ credit and debit cards?

Show your customers that you care about their information security by making the move to chip. This will ensure that your business and your customers are protected from fraud. So let’s get ready to go chip!

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Does your customer have a chip card? Check for the chip.

The customer’s card will have a chip on the front of their card. The magnetic stripe remains on the back.

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What do you need to accept a chip payment?

You will need to get a chip-enabled terminal from your payment services provider. These have all of the features you’re used to, with the addition of a slot for the customer to insert their chip card. The slot is typically located at the bottom or top of the payment terminal.

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How are chip cards used to pay in store?

These basic steps will help ensure a successful transaction:

During the transition to chip, customers are being told to swipe their card as they normally would and follow the prompts. If the terminal is chip-enabled, it will prompt them to insert it instead. If you have chip-enabled terminals and you see that your customer has a chip card, you can tell them to insert their card for a chip transaction.

The customer should insert their card with the chip toward the terminal, facing up. The chip card should not be removed until the customer is prompted by the terminal.

The customer will provide their signature or PIN as prompted by the terminal. Some transactions may not require either.

When the terminal says the transaction is complete, the customer can remove their card.